윈덤 판빌 바탐

This hotel provide excellent customer service and the room is big and clean. Although location a bit far from centre but they do provide free shuttle bus to mall which is adding points.

Centrally located. Shuttle bus services available to bring us to popular locations, very convenient. Has everything in the hotel. Liked the fact there’s a quiet estate beside the hotel and you can do your morning walks around it. Staffs are very kind, friendly and helpful.

First of all, the food was terrible. The bread given for the hi-tea is stale and the juices are all syrup. Secondly, the service was bad. We had to change room because of a faulty circuit and it took them so long to give us the replacement room (4:20pm). What’s more, they did not agree to our request for a refill of the minibar on our second day, even though it would be the same price if we had booked the 2 nights separately and would have gotten two sets of minibar items. Such rigidity of the management. Special mention of a guy named Redho when we visited the executive lounge at Level 15. His face was so disgruntled as if we owed him money. How can he get selected to work in a supposedly top notch hotel in Batam when there are so many more eager unemployed people begging in the streets who would be very willing to learn, I don’t know. The price paid for this stay is extremely not worth it. Terrible and we won’t stay here again for sure.

A nice spot for a quick weekend getaway. It’s got a nice spa and rooftop views.

飯店位置非市中心，但酒店硬體設施規劃很好，早餐選擇性多，服務員都面帶笑容熱情問候及關心。建議可以來體驗看看。

Room we’re in has many issues; cooler not cooling; entrance light not working; TV volume can’t adjust,  aircon not cold. Food is average, wished they have more quality selections; shuttle bus timing and size can’t cater to guests at all as reservations have to be made ahead of time (and if shuttle bus service is fully booked) you have to arrange for your own transportation to and from terminals like in our case